Online primary care visits, Preventive care screenings, Lab test ordering, Personalized care plan, Specialist referral coordination, Prescription management, Care Team support.

Doctor On Demand Virtual Primary Care

Doctor On Demand offers virtual primary care through live video visits with board-certified providers who manage ongoing health, coordinate

health

Not included

Not available to everyone—only select health plans and employers

Preventive care only for ages 18 and older

About this service

Doctor On Demand offers virtual primary care through live video visits with board-certified providers who manage ongoing health, coordinate in-person care, and deliver preventive screenings. The service is packaged as an online healthcare product, though eligibility is limited to members covered by select health plans or employers, with visits potentially costing as low as $0. It also includes lab ordering, specialist referrals, and care team coordination through the app.

What's included

Online primary care visits

Live, face-to-face video visits with a primary care provider

Preventive care screenings

Screenings and assessments based on age and gender following USPSTF recommendations

Lab test ordering

Provider can order lab tests, with results and interpretation sent to the patient

Personalized care plan

A personalized plan focused on health needs and goals

Specialist referral coordination

Care Team provides in-network specialist recommendations and help scheduling

Prescription management

Providers can prescribe medications when medically necessary

Care Team support

Assistance with questions via in-app messaging or phone

What you need to provide

Coverage by select health plan or employer
Smartphone, tablet, or computer with a front-facing camera

How It Works

Step 1: Book a visit
Verify coverage and book a primary care visit through the app if eligible
Step 2: Meet your provider
Have a live video visit with a board-certified primary care provider
Step 3: Receive care plan
Get a personalized treatment plan, prescriptions, or lab orders as needed
Step 4: Lab tests if needed
Visit a lab location, then receive results and clinician interpretation
Step 5: Specialist referral
If recommended, the Care Team helps coordinate an in-person specialist visit
Step 6: Follow-up
Primary care provider reviews specialist findings and schedules follow-up if needed

Step 1: Book a visit
Verify coverage and book a primary care visit through the app if eligible
Step 2: Meet your provider
Have a live video visit with a board-certified primary care provider
Step 3: Receive care plan
Get a personalized treatment plan, prescriptions, or lab orders as needed
Step 4: Lab tests if needed
Visit a lab location, then receive results and clinician interpretation
Step 5: Specialist referral
If recommended, the Care Team helps coordinate an in-person specialist visit
Step 6: Follow-up
Primary care provider reviews specialist findings and schedules follow-up if needed